{"id":14110,"date":"2024-10-08T15:59:15","date_gmt":"2024-10-08T07:59:15","guid":{"rendered":"https:\/\/support.idax.exchange\/?post_type=docs&#038;p=14110"},"modified":"2025-01-16T17:29:05","modified_gmt":"2025-01-16T09:29:05","password":"","slug":"2fa-error","status":"publish","type":"docs","link":"https:\/\/primary-tnng-production.up.railway.app\/mn\/docs\/2fa-error\/","title":{"rendered":"How to solve a 2FA code error?"},"content":{"rendered":"<div class=\"[&amp;&gt;*+*]:mt-5 grid whitespace-pre-wrap\" style=\"box-sizing: border-box; border: 0px solid #e5e7eb; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; display: grid; white-space: pre-wrap; color: color(srgb 0.120353 0.120353 0.120353); font-family: __Inter_207ec3, __Inter_Fallback_207ec3, system-ui, arial; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: color(srgb 1 1 1); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">\n<p class=\"w-full mx-auto decoration-primary\/6 max-w-3xl page-api-block:ml-0\">If you receive a &#8220;2FA code error&#8221; message after you input your Google Authentication code, please try the solutions below:<\/p>\n<ul>\n<li class=\"bullet text-base\">Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).<\/li>\n<li class=\"bullet text-base\">Go to the idax Login page through Google Chrome\u2019s Incognito Mode.<\/li>\n<li class=\"bullet text-base\">Clear your browser cache and cookies.<\/li>\n<li class=\"bullet text-base\">Try to log in from the idax App instead.<\/li>\n<li class=\"bullet text-base\">If none of the above suggestions could solve your problem, we suggest you reset your Google Authenticator.<\/li>\n<\/ul>\n<\/div>\n<div class=\"flex flex-col md:flex-row mt-6 gap-2 max-w-3xl mx-auto page-api-block:ml-0\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you receive a &#8220;2FA code error&#8221; message after you input your Google Authentication code, please try the solutions below: Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in). Go to the idax Login page through Google Chrome\u2019s Incognito Mode. Clear [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[103],"doc_tag":[],"class_list":["post-14110","docs","type-docs","status-publish","hentry","doc_category-account-security"],"year_month":"2026-04","word_count":87,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"idax","author_nicename":"user","author_url":"https:\/\/primary-tnng-production.up.railway.app\/mn\/author\/user\/"},"doc_category_info":[{"term_name":"Account security","term_url":"https:\/\/primary-tnng-production.up.railway.app\/mn\/docs-category\/account-security\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs\/14110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/comments?post=14110"}],"version-history":[{"count":1,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs\/14110\/revisions"}],"predecessor-version":[{"id":14111,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs\/14110\/revisions\/14111"}],"wp:attachment":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/media?parent=14110"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/doc_category?post=14110"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/doc_tag?post=14110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}