{"id":14098,"date":"2024-10-08T15:45:28","date_gmt":"2024-10-08T07:45:28","guid":{"rendered":"https:\/\/support.idax.exchange\/?post_type=docs&#038;p=14098"},"modified":"2025-01-16T17:29:05","modified_gmt":"2025-01-16T09:29:05","password":"","slug":"verify-phonenumber","status":"publish","type":"docs","link":"https:\/\/primary-tnng-production.up.railway.app\/mn\/docs\/verify-phonenumber\/","title":{"rendered":"Why can&#8217;t I verify my phone number?"},"content":{"rendered":"<p class=\"w-full mx-auto decoration-primary\/6 max-w-3xl page-api-block:ml-0\">To verify your phone number, please check that the mobile phone number you entered is valid If you are not able to complete this step, please make sure:<\/p>\n<ol>\n<li class=\"bullet ListItem_olListItemBullet__9X19L text-base\" data-value=\"1\">The phone number has no special characters, no spaces, and no country code.<\/li>\n<li class=\"bullet ListItem_olListItemBullet__9X19L text-base\" data-value=\"1\">The phone number is not already used in another idax account. In this case, you need to enter a different phone number.<\/li>\n<li class=\"bullet ListItem_olListItemBullet__9X19L text-base\" data-value=\"1\">The phone number can receive SMSs. On the verification code screen, you can ask for the code again.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>To verify your phone number, please check that the mobile phone number you entered is valid If you are not able to complete this step, please make sure: The phone number has no special characters, no spaces, and no country code. The phone number is not already used in another idax account. In this case, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[103],"doc_tag":[],"class_list":["post-14098","docs","type-docs","status-publish","hentry","doc_category-account-security"],"year_month":"2026-04","word_count":81,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"idax","author_nicename":"user","author_url":"https:\/\/primary-tnng-production.up.railway.app\/mn\/author\/user\/"},"doc_category_info":[{"term_name":"Account security","term_url":"https:\/\/primary-tnng-production.up.railway.app\/mn\/docs-category\/account-security\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs\/14098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/comments?post=14098"}],"version-history":[{"count":2,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs\/14098\/revisions"}],"predecessor-version":[{"id":14100,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/docs\/14098\/revisions\/14100"}],"wp:attachment":[{"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/media?parent=14098"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/doc_category?post=14098"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/primary-tnng-production.up.railway.app\/mn\/wp-json\/wp\/v2\/doc_tag?post=14098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}